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SHIPPING & RETURNS

SHIPPING POLICY

SHIPPING POLICY

At Luxanna & Co., we are committed to providing a smooth and reliable delivery experience for our customers across the United Kingdom.

Order processing typically takes 1–3 business days. Once your order has been dispatched, delivery times may vary depending on the destination and product availability. Estimated delivery times are displayed at checkout whenever possible.

After your order has been shipped, you will receive a confirmation email with tracking information, allowing you to monitor your delivery status.

Please note that delivery times are estimates and may occasionally be affected by factors beyond our control, including courier delays, weather conditions, public holidays, or customs procedures.

If you have any questions regarding your order or shipping information, our customer support team will be happy to assist you.

Thank you for choosing Luxanna & Co.

RETURN & EXCHANGE POLICY

At Luxanna & Co., customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Items may be returned within 7 days of delivery, provided they are unused, in their original condition, and in the original packaging.

For hygiene and safety reasons, certain beauty and personal care products may not be eligible for return once opened or used.

If your item arrives damaged, defective, or incorrect, please contact our customer support team within 48 hours of receiving your order. We will work to resolve the issue as quickly as possible.

Once your return is received and inspected, we will notify you regarding the approval of your refund or exchange. Approved refunds will be processed to the original payment method.

For any questions regarding returns or exchanges, please contact our customer support team.

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